For guests
How do I book a stay?
Bookings are made in the RestIn app on iOS and Android. A booking is confirmed once payment succeeds and the app issues the booking reference.
Which payment methods can I use?
Mada, Apple Pay and credit cards (Visa, Mastercard), plus installments with Tamara and Tabby, subject to the provider's terms and approval. All prices are in SAR and include VAT.
What is the cancellation and refund policy?
Each property sets its own policy, shown on the listing before you book: Flexible (full refund if you cancel up to 24 hours before check-in), Moderate (50% refund if you cancel at least 3 days before), Strict (no refund for cancellations within 48 hours of check-in).
What if the property doesn't match the listing?
Report it within 2 hours of check-in; after verification, you receive a full refund.
How do I delete my account?
In the app: Profile > Settings > Delete account, or on the account deletion page, or by emailing support@restin.co. The account and its data are deleted within 30 days at most.
Who can use RestIn?
RestIn services are for adults aged 18 or over.
For property owners
How do I list my property?
Download the RestIn Business app and add your property in a few simple steps. You must own the property or hold official authorization to lease it under Ministry of Tourism and Real Estate General Authority rules.
When do I receive the booking payment?
RestIn holds the payment in escrow and releases it to you after the guest has checked in, under the platform's policies.