Terms and Conditions

1. Definitions & Parties

• Platform / We / The Company: The "RestIn" mobile applications and website (restin.co), owned and operated by ALHAJZ ALMUTATAWIR OFFICE FOR INFORMATION TECHNOLOGY (Unified Business ID: 7051210222), acting as a licensed technological intermediary connecting property hosts and guests.
• Guest (Renter): Any natural person with legal capacity who searches for, books, or occupies an accommodation unit via the platform.
• Host (Property Owner): Any natural or legal person owning or officially authorized to manage licensed accommodation properties (apartments, chalets, villas, farms, resorts) and listing them for short-term stays on the platform.
• Accommodation Unit: The temporary residential property listed for rental bookings on RestIn.

2. Eligibility & Account Registration

To register and use RestIn, you must be at least eighteen (18) years of age and possess full legal capacity to enter into binding financial and civil agreements under Saudi laws. Users agree to provide truthful, accurate, and current information, and assume full responsibility for maintaining the confidentiality of their credentials and One-Time Passwords (OTP).

3. Booking, Payments & Buy-Now-Pay-Later (BNPL) Solutions

• Instant Booking Confirmation: A booking is finalized and legally confirmed once payment is successfully processed and the digital voucher with confirmation reference is issued in the app.
• Authorized Payment Methods & Installment Providers: The platform accepts electronic payments via Mada debit cards, Apple Pay, and credit cards (Visa, Mastercard), as well as Sharia-compliant Buy-Now-Pay-Later (BNPL) installment options via Tamara and Tabby. All rates and fees are in Saudi Riyals (SAR) and inclusive of VAT unless otherwise stated. Installment services via Tamara or Tabby are subject to the terms, approval, and credit assessment of the respective payment partner.
• Escrow Fund Protection: RestIn acts as a trusted financial escrow intermediary; booking payments are held securely and released to the host only after the guest successfully checks in and confirms the unit matches published specifications.

4. Cancellation & Refund Policy

Bookings are governed by the host-specified cancellation policy explicitly displayed on the property listing page prior to checkout:

• Flexible Policy: Full refund upon cancellation up to 24 hours prior to check-in time (minus applicable bank processing fees).
• Moderate Policy: 50% refund upon cancellation at least 3 days prior to check-in.
• Strict Policy: Non-refundable for cancellations made within 48 hours of scheduled check-in.
• Defective Units & Force Majeure: In the event of substantial material defects rendering the property uninhabitable or major discrepancies with listing photos, guests must report within 2 hours of check-in for immediate verification and a full refund.

5. Host Obligations & Quality Standards

• Hosts must possess legal ownership or official regulatory authorization to lease the property in compliance with Ministry of Tourism and Real Estate General Authority standards.
• Deliver properties in immaculate hygiene, with fully operational amenities (water, electricity, air conditioning, and civil defense safety equipment).
• Ensure all photos and descriptions accurately reflect reality without concealed shortcomings.
• Honor confirmed bookings; unexcused cancellations subject hosts to administrative fees and suspension.

6. Guest Conduct & Public Decorum

• Strict adherence to the Saudi Public Decorum Charter and applicable laws of the Kingdom throughout the stay.
• Preserve the property, furniture, and fittings in good condition, assuming liability for damages exceeding normal wear and tear.
• Respect authorized guest headcounts specified in the booking voucher without unauthorized additions.
• Strict adherence to designated check-in and check-out timings.
• Any illegal activities, disturbances, or violations of public order are strictly prohibited and result in immediate termination of stay without refund.

7. Intellectual Property Rights

All trademarks, logos, UI designs, software code, and creative assets displayed across the RestIn platform and mobile applications are the exclusive intellectual property of ALHAJZ ALMUTATAWIR OFFICE FOR INFORMATION TECHNOLOGY and are protected under Saudi copyright and trademark regulations and international treaties.

8. Limitation of Liability

RestIn operates as an authorized technological matching platform. To the fullest extent permitted by applicable Saudi laws, RestIn shall not be liable for any indirect, consequential, or punitive damages arising from the actions, defaults, or conduct of either hosts or guests.

9. Governing Law & Jurisdiction

These Terms and Conditions shall be governed by, construed, and enforced in accordance with the laws of the Kingdom of Saudi Arabia. Any dispute that cannot be amicably settled shall be subject to the exclusive jurisdiction of the competent courts in Riyadh.

10. Contact & Official Corporate Entity

• Email: support@restin.co
• Operating Entity: ALHAJZ ALMUTATAWIR OFFICE FOR INFORMATION TECHNOLOGY
• Address: Riyadh, 2nd Industrial City, Bir Al Ziyarah Street, Building 4082, Kingdom of Saudi Arabia
• Unified Business ID: 7051210222 | D-U-N-S®: 98-646-8004